We’re here to help
FAQ
Find your answer among the already answered questions below
About VDL PMB
Machines
Service
When was VDL PMB founded?
Our company’s history dates back to 1935 when Mignot & de Block developed a cigar banding machine for own use. After their own needs were met, this machine was also supplied to other cigar manufacturers. Since then PMB is known as the original cigar machinery company, due to the many years of experience.
What is the relation between VDL PMB and the VDL Groep?
VDL PMB is a subsidairy of VDL Packaging bv, which is part of the successful VDL Groep. This family is well known for manufacturing machine components, machinery, equipment, and automotive/buses. VDL controls 106 subsidiaries and employs more than 16.000 individuals in 20 countries.
What do the abbreveations "PMB" and "VDL" mean?
PMB stands for “Patent Machinebouw”.
VDL stands for "Van der Leegte", the surname of Pieter van der Leegte, the founder of the VDL Groep.
Who is the management team of VDL PMB?
The management team of VDL Packaging is responsible for managing both VDL Packaging and VDL PMB. They are tasked to embody the unrivaled global presence of PMB. The team currently consists of the managing director assisted by the sales director, manager engineering ,and head of production.
What sort of tobacco machines does VDL PMB has?
We offer a wide variety of machines throughout the tobacco process. Overall we have categorized our machines as follows:
- Drying
- Bobbinizing
- Bunch making
- Overwrapping
- Cutting
- Finishing
- Manual devices
Of course, we understand that no cigar is the same and some need special requirements. Herefore we are always open for working together on the right solution for your perfect cigar.
Are my production needs high enough to make a tobacco machine worth it?
To calculate if a tobacco machine is worth it, it is important to know how many cigars you want to make in a month in a certain amount of shifts per day. Knowing that we can look together if a machine is worth it for you. Because of our wide variety of machines, it is almost certain we can help you out within your budget.
How many cigars per minute (CPM) can a tobacco machine produce?
The machine speed of a tobacco machines is usually respresented by cigars per minute (CPM).
The speed depends on several factors, such as cigar sizes, and operator experience. We are always puching the boundaries of our machines maximum speed. Our two HSO’s can for example run at an extraordinary speed of 500 CPM.
Can a tobacco machine handle different types of cigars, sizes, and kind of leaves?
Yes, our tobacco machines have the possibility to be converted tot different measurements. Converting can be done by simply replace a few parts. To be sure that our machines meet your requirements contact our sales department.
What is the lifetime of a tobacco machine?
Since 1935 we have made many different types of machines. Because of our long-lasting quality, many of our older machines are still running, and we are still providing spare parts for them. In general, if the machines are properly maintained, they will last for a very long time.
What is VDL PMB machine warranty policy?
We believe in our products and stand behind them, therefore we offer a twelve (12) month manufacturer’s warranty for the original product. This limited warranty covers any defects or nonconformity resulting from faulty design, materials, or workmanship during the warranty period. During this warranty period, VDL PMB will in case of a defect, repair the product, or replace the product with a product with equivalent functionality.
To obtain this warranty service, you must contact VDL PMB. The proof of purchase may be required to verify ownership.
VDL PMB reserves the right at any time, to modify or discontinue the warranty without notice. No rights can be derived from the above.
How can I contact customer support of VDL PMB?
Our customer service team can be reached by email or phone and will answer your question as soon as possible. At our customer support page, you will be referred to the right department.
What do I have to do if my machine breaks down?
If your machine breaks down you can contact our customer support team directly by phone or email. Firstly we will try to solve the problem by phone or email. In case the problem can not be solved in this way, we will plan a technician on site.
Phone: +31 (0)40 282 50 99
Email: service@vdlpackaging.com
When does a tobacco machine need maintenance?
To prevent break down and jam it is important to clean and oil your machine regularly. To ensure the maximum lifetime of your machine we advise to regularly replace wear and tear parts on your machines such as cutting knives and needles.
We can for sure do the maintenance for you to ensure a longer lifetime of your machine. Therefore you can request a maintenance appointment by filling out the request form.
Who can I contact for the maintenance of my tobacco machine?
Our customer service team can be reached by email or phone and will answer your question as soon as possible. At our field service page, you can request a maintenance appointment by filling out the request form.
Where can I find the machine number on my machine?
You may find the machine plate on the outside of the machine, in most cases, it is placed on the electro cabinet. For better and faster assistance by contacting our customer service team it is important to have your 3,5,6 or 7 digit machine number ready. The example below shows how to find your machine number.
Spare parts
Learn about cigars
Machine operation
Where can I order spare parts for my tobacco machine of VDL PMB?
At our spare part page, you can order spare parts by filling out the request form. For better and faster assistance you have to provide your 3,5,6 or 7 digit machine number.
If you are in a hurry and need fast delivery of your spare parts you can call our helpdesk directly:
Phone: +31 (0)40 282 50 43
Are there spare part kits available for my machine?
We have listed spare part kits for all our machines, which contains wear and tear parts. Please contact our spare part team to ask for the possibilities.
What is the average delivery time of spare parts?
We will provide your spare parts as soon as possible. The delivery time depends on the current stock and complexity of manufacturing.
Do you hold spare parts on stock?
We have more than 15.000 spare parts on stock at our facility in Eindhoven. In addition to that, we can ensure fast and flexible delivery, due to our machine workshop.
If you are in a hurry and need fast delivery of your spare parts you can call our helpdesk directly:
Are there still spare parts available for old tobacco machines?
Since 1935 we have made many different types of machines. Because of our long-lasting quality, many of our older machines are still running. For this reason we keep many spare parts in stock, so there is a good chance we still can help you out.
What is VDL PMB spare part warranty policy?
We believe in our products and stand behind them, therefore we offer a twelve (12) month manufacturer’s warranty for the original product. This limited warranty covers any defects or nonconformity resulting from faulty design, materials, or workmanship during the warranty period. During this warranty period, VDL PMB will in case of a defect, repair the product, or replace the product with a product with equivalent functionality.
To obtain this warranty service, you must contact VDL PMB. The proof of purchase may be required to verify ownership.
VDL PMB reserves the right at any time, to modify or discontinue the warranty without notice. No rights can be derived from the above.
Where can I find the machine number on my machine?
You may find the machine plate on the outside of the machine, in most cases, it is placed on the electro cabinet. For better and faster assistance by contacting our customer service team it is important to have your 3,5,6 or 7 digit machine number ready. The example below shows how to find your machine number.
How are cigars made?
In general, a cigar consists of three elements: the filler, the binder leaf, and the wrapper. The creation of a perfect cigar is a dedicated process, which starts by selecting the best seeds. You can read the full process from seed to cigar in our journey.
Whate are the benefits of machine-rolled cigars?
Both machine- and hand-rolled cigars are commonly produced, but there are some benefits of machine-rolled cigars against hand-rolled ones:
- The more consistent tobacco weight assures a more consistent draw
- Machine-rolled cigars have lower production costs
- A machine uses less floor space for the same production amount of several cigar rollers
Of course, there are some more benefits, which our sales team will be more than delighted to tell you
What types of cigars are there?
In general, we distinguish two types of cigars, the long filler, and short filler. You can also distinguish between the different shapes of a cigar. The list below shows a summary of some cigar shapes.
- Robusto
- Pyrámide
- Torpedo
- Perfecto
- Culebra
- Chisel
Of course, there are more types, which our sales team will be more than delighted to tell you
What are cigar sizes?
Most of the cigars produced by our machines are between 20 and 52-ring size (or 7 and 20 mm). For example, a cigar that is called “5 x 44” is 5 inches long and 44/64ths of an inch in diameter.
But we wouldn't be PMB if we didn't have an easy yardstick for this. The example below shows our handy things, both in inches and millimeters.
What is de difference between a short and long filler cigar?
The difference between short and long filler cigars lies in the filler. In order to get short filler cigars the tobacco leaves are trashed into small pieces for the filler. Long filler cigars are produced by pressing multiple leaves together and enclose them with a binder followed by a wrapper.
Are VDL PMB machines easy to operate?
Yes, our machines are spicificly engineered for the ease of operation. Because of this operators do not require advanced technical knowledge. If you have any questions about the machine operation feel free to contact our sales department. They will be delighted to tell you everything about our machines.
What is the difference between a semi-automatic and a fully automatic machine?
The difference between a semi-automatic and a fully automatic machine lies in the product supply. At a semi-automatic machine, the tobacco leaf is fed by an operator, where the leaf is fed from a bobbin (roll) at a fully automatic machine.
By which software are VDL PMB machines controlled?
VDL PMB machines are controlled by a Siemens control system, integrated on a full color touch screen.
Where can I find an instruction manual for my VDL PMB Tobacco machine?
The instruction manual is supplied with the purchase of a machine.
Have you lost the original manual? Upon request we can send you a copy of the instruction manual of your machine. Herefore you have to contact our helpdesk.
Agencies
Privacy
Other
Where does VDL PMB has agencies?
We have agencies in 8 countries, listed below. To get in touch with these agencies you can contact our sales department.
- Brazil
- China
- Dominican Republic
- Italy
- Indonesia
- Mexico
- Spain
- Russia
How does VDL PMB ensure data privacy and security?
As VDL greatly values your privacy, we think it is important to inform you how we handle your personal data. For this detailed description, please read our privacy policy.
Who is responsible for my data privacy?
We process data that you provide to VDL via the website for general business purposes. We can then contact you using the stored personal data. This website serves as a central point, and personal data are forwarded to the entity that you wish to approach as a business customer or job applicant. For the detailed description, please read our privacy policy.
Do you overhaul used tobacco machines?
Yes, through the years we have overhauled many machines. The machine will be completely disassembled and all the parts are then visually inspected. After the assembly and replacement of the parts requiring maintenance, a final inspection will take place to ensure the quality. With this we give your machine a second life and it will be able to run for years to come.
To know more about how we can help you by overhauling a machine please contact our sales department.
Can I meet you in person to discuss a project?
We are always open for working together on the right solution for your perfect cigar. Our sales department will be delighted to meet you and discuss your project.
Do you have career opportunities?
All vacancies at VDL PMB and VDL are listed on our careers website. We are always looking for professionals dedicated to both personal developments as well as to the growth of VDL Groep. For students, we provide great opportunities to develop themselves in an informal and open organization.
Are you active on social media?
Yes, you can follow us on one of our social media channels, listed below, to be the first to know about our latest developments. By following the corporate VDL Groep accounts you will be informed by all the developments of VDL Groep and it’s 106 subsidiaries.
Follow VDL PMB
Follow VDL Groep
About VDL PMB
When was VDL PMB Tobacco founded?
Our company’s history dates back to 1935 when Mignot & de Block developed a cigar banding machine for own use. After their own needs were met, this machine was also supplied to other cigar manufacturers. Since then PMB is known as the original cigar machinery company, due to the many years of experience.
What is the relation between VDL PMB Tobacco and the VDL Groep?
VDL PMB Tobacco is a brand of VDL PMB-UVA, which is part of the successful VDL Groep. This family is well known for manufacturing machine components, machinery, equipment, and automotive/buses. VDL controls 104 subsidiaries and employs more than 16.000 individuals in 20 countries.
What do the abbreveations "PMB" and "VDL" mean?
PMB stands for “Patent Machinebouw”.
VDL stands for "Van der Leegte", the surname of Pieter van der Leegte, the founder of the VDL Groep.
Who is the management team of VDL PMB Tobacco?
The management team of VDL PMB-UVA is responsible for managing both VDL UVA Packaging and VDL PMB Tobacco. They are tasked to embody the unrivaled global presence of PMB. The team currently consists of the managing director assisted by the sales director, manager engineering ,and head of production.
Machines
What sort of tobacco machines does VDL PMB Tobacco has?
We offer a wide variety of machines throughout the tobacco process. Overall we have categorized our machines as follows:
- Drying
- Bobbinizing
- Bunch making
- Overwrapping
- Cutting
- Finishing
- Manual devices
Of course, we understand that no cigar is the same and some need special requirements. Herefore we are always open for working together on the right solution for your perfect cigar.
Are my production needs high enough to make a tobacco machine worth it?
To calculate if a tobacco machine is worth it, it is important to know how many cigars you want to make in a month in a certain amount of shifts per day. Knowing that we can look together if a machine is worth it for you. Because of our wide variety of machines, it is almost certain we can help you out within your budget.
How many cigars per minute (CPM) can a tobacco machine produce?
The machine speed of a tobacco machines is usually respresented by cigars per minute (CPM).
The speed depends on several factors, such as cigar sizes, and operator experience. We are always puching the boundaries of our machines maximum speed. Our two HSO’s can for example run at an extraordinary speed of 500 CPM.
Can a tobacco machine handle different types of cigars, sizes, and kind of leaves?
Yes, our tobacco machines have the possibility be converted tot different measurements. Converting can be done by simply replace a few parts. To be sure that our machines meet your requirements contact our sales department.
What is the lifetime of a tobacco machine?
Since 1935 we have made many different types of machines. Because of our long-lasting quality, many of our older machines are still running, and we are still providing spare parts for them. In general, if the machines are properly maintained, they will last for a very long time.
What is VDL PMB Tobacco's machine warranty policy?
We believe in our products and stand behind them, therefore we offer a twelve (12) month manufacturer’s warranty for the original product. This limited warranty covers any defects or nonconformity resulting from faulty design, materials, or workmanship during the warranty period. During this warranty period, VDL PMB-UVA will in case of a defect, repair the product, or replace the product with a product with equivalent functionality.
To obtain this warranty service, you must contact VDL PMB-UVA. The proof of purchase may be required to verify ownership.
VDL PMB-UVA reserves the right at any time, to modify or discontinue the warranty without notice. No rights can be derived from the above.
Service
How can I contact customer support of VDL PMB Tobacco?
Our customer service team can be reached by email or phone and will answer your question as soon as possible. At our customer support page, you will be referred to the right department.
What do I have to do if my machine breaks down?
If your machine breaks down you can contact our customer support team directly by phone or email. Firstly we will try to solve the problem by phone or email. In case the problem can not be solved in this way, we will plan a technician on site.
Phone: +31 (0)40 282 50 99
Email: service@vdlpmbuva.com
When does a tobacco machine need maintenance?
To prevent break down and jam it is important to clean and oil your machine regularly. To ensure the maximum lifetime of your machine we advise to regularly replace wear and tear parts on your machines such as cutting knives and needles.
We can for sure do the maintenance for you to ensure a longer lifetime of your machine. Therefore you can request a maintenance appointment by filling out the request form.
Who can I contact for the maintenance of my tobacco machine?
Our customer service team can be reached by email or phone and will answer your question as soon as possible. At our field service page, you can request a maintenance appointment by filling out the request form.
Where can I find the machine number on my machine?
You may find the machine plate on the outside of the machine, in most cases, it is placed on the electro cabinet. For better and faster assistance by contacting our customer service team it is important to have your 3,5,6 or 7 digit machine number ready. The example below shows how to find your machine number.
Spare parts
Where can I order spare parts for my tobacco machine of VDL PMB Tobacco?
At our spare part page, you can order spare parts by filling out the request form. For better and faster assistance you have to provide your 3,5,6 or 7 digit machine number.
If you are in a hurry and need fast delivery of your spare parts you can call our helpdesk directly:
Phone: +31 (0)40 282 50 43
Are there spare part kits available for my machine?
We have listed spare part kits for all our machines, which contains wear and tear parts. Please contact our spare part team to ask for the possibilities.
What is the average delivery time of spare parts?
We will provide your spare parts as soon as possible. The delivery time depends on the current stock and complexity of manufacturing.
Do you hold spare parts on stock?
We have more than 15.000 spare parts on stock at our facility in Eindhoven. In addition to that, we can ensure fast and flexible delivery, due to our machine workshop.
If you are in a hurry and need fast delivery of your spare parts you can call our helpdesk directly:
Are there still spare parts available for old tobacco machines?
Since 1935 we have made many different types of machines. Because of our long-lasting quality, many of our older machines are still running. For this reason we keep many spare parts in stock, so there is a good chance we still can help you out.
What is VDL PMB Tobacco's spare part warranty policy?
We believe in our products and stand behind them, therefore we offer a twelve (12) month manufacturer’s warranty for the original product. This limited warranty covers any defects or nonconformity resulting from faulty design, materials, or workmanship during the warranty period. During this warranty period, VDL PMB-UVA will in case of a defect, repair the product, or replace the product with a product with equivalent functionality.
To obtain this warranty service, you must contact VDL PMB-UVA. The proof of purchase may be required to verify ownership.
VDL PMB-UVA reserves the right at any time, to modify or discontinue the warranty without notice. No rights can be derived from the above.
Where can I find the machine number on my machine?
You may find the machine plate on the outside of the machine, in most cases, it is placed on the electro cabinet. For better and faster assistance by contacting our customer service team it is important to have your 3,5,6 or 7 digit machine number ready. The example below shows how to find your machine number.
Learn about cigars
How are cigars made?
In general, a cigar consists of three elements: the filler, the binder leaf, and the wrapper. The creation of a perfect cigar is a dedicated process, which starts by selecting the best seeds. You can read the full process from seed to cigar in our journey.
Whate are the benefits of machine-rolled cigars?
Both machine- and hand-rolled cigars are commonly produced, but there are some benefits of machine-rolled cigars against hand-rolled ones:
- The more consistent tobacco weight assures a more consistent draw
- Machine-rolled cigars have lower production costs
- A machine uses less floor space for the same production amount of several cigar rollers
Of course, there are some more benefits, which our sales team will be more than delighted to tell you
What types of cigars are there?
In general, we distinguish two types of cigars, the long filler, and short filler. You can also distinguish between the different shapes of a cigar. The list below shows a summary of some cigar shapes.
- Robusto
- Pyrámide
- Torpedo
- Perfecto
- Culebra
- Chisel
Of course, there are more types, which our sales team will be more than delighted to tell you
What are cigar sizes?
Most of the cigars produced by our machines are between 20 and 52-ring size (or 7 and 20 mm). For example, a cigar that is called “5 x 44” is 5 inches long and 44/64ths of an inch in diameter.
But we wouldn't be PMB if we didn't have an easy yardstick for this. The example below shows our handy things, both in inches and millimeters.
What is de difference between a short and long filler cigar?
The difference between short and long filler cigars lies in the filler. In order to get short filler cigars the tobacco leaves are trashed into small pieces for the filler. Long filler cigars are produced by pressing multiple leaves together and enclose them with a binder followed by a wrapper.
Machine operation
Are VDL PMB Tobacco's machines easy to operate?
Yes, our machines are spicificly engineered for the ease of operation. Because of this operators do not require advanced technical knowledge. If you have any questions about the machine operation feel free to contact our sales department. They will be delighted to tell you everything about our machines.
What is the difference between a semi-automatic and a fully automatic machine?
The difference between a semi-automatic and a fully automatic machine lies in the product supply. At a semi-automatic machine, the tobacco leaf is fed by an operator, where the leaf is fed from a bobbin (roll) at a fully automatic machine.
By which software are VDL PMB Tobacco machines controlled?
VDL PMB tobacco machines are controlled by a Siemens control system, integrated on a full color touch screen.
Where can I find an instruction manual for my VDL PMB Tobacco machine?
The instruction manual is supplied with the purchase of a machine.
Have you lost the original manual? Upon request we can send you a copy of the instruction manual of your machine. Herefore you have to contact our helpdesk.
Agencies
Where does VDL PMB Tobacco has agencies?
We have agencies in 8 countries, listed below. To get in touch with these agencies you can contact our sales department.
- Brazil
- China
- Dominican Republic
- Italy
- Indonesia
- Mexico
- Spain
- Russia
Privacy
How does VDL PMB Tobacco ensure data privacy and security?
As VDL greatly values your privacy, we think it is important to inform you how we handle your personal data. For this detailed description, please read our privacy policy.
Who is responsible for my data privacy?
We process data that you provide to VDL via the website for general business purposes. We can then contact you using the stored personal data. This website serves as a central point, and personal data are forwarded to the entity that you wish to approach as a business customer or job applicant. For the detailed description, please read our privacy policy.
Other
Do you overhaul used tobacco machines?
Yes, through the years we have overhauled many machines. The machine will be completely disassembled and all the parts are then visually inspected. After the assembly and replacement of the parts requiring maintenance, a final inspection will take place to ensure the quality. With this we give your machine a second life and it will be able to run for years to come.
To know more about how we can help you by overhauling a machine please contact our sales department.
Can I meet you in person to discuss a project?
We are always open for working together on the right solution for your perfect cigar. Our sales department will be delighted to meet you and discuss your project.
Do you have career opportunities?
All vacancies at VDL PMB Tobacco and VDL are listed on our careers website. We are always looking for professionals dedicated to both personal developments as well as to the growth of VDL Groep. For students, we provide great opportunities to develop themselves in an informal and open organization.
Are you active on social media?
Yes, you can follow us on one of our social media channels, listed below, to be the first to know about our latest developments. By following the corporate VDL Groep accounts you will be informed by all the developments of VDL Groep and it’s 104 subsidiaries.